How it works – Rybit - VanMoof

How does the subscription program work?

When you sign up for our subscription program, you pay a fixed monthly fee. In return, you not only get access to a high-quality bike but also benefit from ongoing maintenance services to keep your ride in top condition. It's a hassle-free way to enjoy cycling without worrying about the nitty-gritty details. Plus, with a minimum contract duration of 12 months, you have the freedom to ride confidently knowing your bike and its upkeep are taken care of.

What’s included in the monthly subscription?

The subscription fee covers a range of services aimed at providing comprehensive support and assistance to our customers. This includes but is not limited to:

Repairs on demand: We offer repairs of any kind to ensure that your bike is always in optimal condition. Whether it's a minor adjustment or a major repair, our team is dedicated to resolving any issues promptly and efficiently.

Bike Swap: In the event that your bike requires extensive repairs or is deemed irreparable, we provide the option for a bike swap. This means that you can exchange your current bike for a replacement, ensuring minimal disruption to your cycling experience.

Enhanced Support: We have implemented improvements to our customer support system to ensure that we can respond to your inquiries and provide assistance more effectively and promptly, not to mention our subscription portal where you can view and manage your invoices. Our goal is to offer you the support you need whenever you need it.

Can I test out the different e-bike options before starting a subscription?

Yes, we always recommend visiting your nearest Rybit-Vanmoof hub to test out all available e-bike options before starting a subscription. This allows you to experience firsthand the different models and ensure you find the perfect fit for your needs and preferences.

Sign up for your free test ride here

Will my e-bike be new or used?

The availability of new or used e-bikes depends on current stock levels. However, please rest assured that regardless of whether the e-bike is new or used, it will be fully refurbished and in perfect riding condition when you receive it.

How long is the subscription commitment?

You have the flexibility to opt for either a 1-month or 12-month minimum commitment. If you choose the 12-month option, after the initial year, the subscription transitions to a month-to-month arrangement, providing added convenience and flexibility.

Following this initial period, you have the flexibility to cancel your subscription on a monthly basis with no penalty, or opt to upgrade to a new model.

What happens if I move outside of the current service area?

If you plan to move outside of our current service area, we kindly request that you return the bike to the nearest hub. Regrettably, we are unable to offer support beyond our designated service boundaries. Failure to return the bike and departing with it may result in incurring a fine.

Here is a list of all our Service locations

What if I plan to not ride the e-bike for an extended period of time?

With our Basic plan, you can pause your subscription for up to 1 month, and with our Plus plan, you have the flexibility to pause for up to 3 months.

What if I want to swap out my e-bike for another model?

Swapping your e-bike for another model depends on stock availability and the specific circumstances of your case. If you are unsatisfied with your current model, we can explore the possibility of offering you a different one. Depending on your plan, there may be associated fees.

Moreover, if a repair is deemed unfeasible, we can facilitate the exchange of your bike for a replacement.

Can I upgrade my bike to a newer model?

Upon completing your minimum contract duration, you can return your current bike and start a new subscription term with the upgraded model of your choice.

Can I buy out my e-bike?

Yes, as a plus rider, you have the option to purchase your e-bike after 18 months for a flat fee of $1000. Additional charges may apply.

Do I need a special license or permit to ride an e-bike?

The need for a special license or permit to ride an e-bike varies depending on the location and local legislation. In most cases, however, no special license or permit is required. Please verify with your program representative for specific requirements related to your location and circumstances.

Where can I find the terms & conditions?

You can find the Terms and Conditions by following this link: Terms and Conditions

Are there any additional fees associated with my subscription?

While your plan provides comprehensive coverage for hassle-free riding, here's a brief overview of potential additional fees:

- Deposit:

Upon sign-up, you are required to pay a refundable deposit of $150. This deposit is refundable upon the satisfactory return of the bike and does not apply to corporate subscription riders.

- Deductible:

Your deductible varies depending on your plan:

Basic Plan: $900
Plus Plan: $300

This deductible is applicable in cases such as theft, total loss, repairs, or any other instance where the bike is not recoverable or salvageable.

- Admin Fee:

Rybit charges an admin fee for specific activities, including theft processing or rescheduling appointments for no-shows. The admin fee varies based on your plan.

Can I pause my subscription if I do not plan to ride the bike for a while?