Service improvements

We would like to keep you in the loop about any improvements we're making to our service offering.

Our first update - April 2024

New service hubs
We've opened three service hubs in San Francisco, Seattle and New York City – and stocked them to the brim with official parts. Renovations are still under way, but we're already open for service.

No more waiting...
We've increased our repair capacity. All of our hubs have 32 repair slots a day available for subscription riders. Together with our priority repair service for corporate riders, we were able to bring down average repair time to just 2 days. Book your repair appointment

Same-day support
Questions? Our support team will get back to you before the day is done. Ask away.

Swap your ride
We'll be launching an all new bike swap program. If we can’t fix it on the spot, we’ll swap it. That way you’ll never be without a working ride.

Expanding service reach
For riders outside of our service cities, we are working to expand our network of certified partners. We've just signed our first partner in LA, more will follow.

Why did my subscription fee increase?

We understand this increase may come as a surprise. However, the reason behind this change is our dedication to providing you with an even better service than before.

 

We've been hard at work implementing new features such as on-demand repairs, improved communication protocols, and 24/7 support. Furthermore, we've completely revamped our systems to ensure a smoother and more satisfying customer experience overall. We're confident that these enhancements will significantly enhance your enjoyment of our services.

 

Rybit's here to step in and provide what VanMoof might have missed out on.