How do I return the bike?
When you would like to return the bike, contact Rybit on our website or mobile app to make an appointment. Remember to bring the bike, two keys and charger. Once we have received all of it, the bike will be checked. After we confirm the bike and accessories are in satisfactory condition, the deposit can be returned by bank transfer. Please double check if these details are correct as we cannot change them if the deposit is sent to an incorrect account. You should receive the deposit in 2-3 business days after providing your details.
Where do I pick up / return the bike?
Pick up, return and maintenance is carried out at the Rybit hub.
London
27 Plumbers Row, London E1 1EQ, United Kingdom
San Francisco
363 Brannan St, San Francisco, CA 94107
What is the procedure for collection of the bike?
Once you arrive at your appointment, you will need to complete a terms and conditions form, show your photo ID that you used to sign up with. Rybit staff will explain how to use the bike. You will need to pay USD150 deposit and the initial rental period (minimum 3 days) - after that you are good to go.